Last Updated: January 7, 2026
This Privacy Policy explains how Romagen Designer, Inc. ("Romagen Designer," "we," "us," "our") collects, uses, discloses, and otherwise processes information about you when you access or use our websites, applications, APIs, and related services (collectively, the "Service").
By using the Service, you acknowledge that we may process your information as described in this Privacy Policy. If you do not agree, please do not use the Service.
1) Information We Collect
We collect information in the following ways:
A. Information you provide to us
- Account information: name, email address, password (stored in hashed form), profile details.
- Payment information: billing address and payment details. Payment card information is processed by our payment processor (e.g., Stripe) and not stored by us except as tokens and transaction metadata where applicable.
- Content and communications: prompts, scripts, images, audio, videos, and other files you upload or create ("Content"), as well as messages you send to us (support tickets, surveys, feedback).
B. Information we collect automatically
- Usage data: how you interact with the Service (features used, actions taken, timestamps, clicks, render/export events, settings, preferences).
- Device and technical data: IP address, device identifiers, browser type, operating system, approximate location derived from IP, and related logs.
- Cookies and similar technologies: identifiers and data described in Section 7.
C. Information from third parties
- Payment and fraud signals: from payment processors and fraud prevention vendors.
- Service providers and integrations: if you connect third-party services to Romagen Designer, we may receive data from them based on your settings and permissions.
You should not submit sensitive personal information (e.g., government IDs, health data, precise biometrics, or trade secrets) unless you have a separate written agreement with Romagen Designer explicitly allowing it.
2) How We Use Information
We use information for the following purposes:
- Provide and operate the Service: process your requests, generate Content, manage your account and subscriptions.
- Improve and develop the Service: analyze usage patterns, train and improve our AI models (subject to your opt-out rights), develop new features.
- Communicate with you: send service updates, security alerts, support messages, and (where permitted) marketing communications.
- Safety, security, and fraud prevention: detect and prevent abuse, unauthorized access, and illegal activity.
- Legal compliance: comply with applicable laws, regulations, and legal processes.
- Enforce our terms: enforce our Terms of Service and other policies.
3) How We Share Information
We may share your information in the following circumstances:
- Service providers: third parties who perform services on our behalf (e.g., cloud hosting, payment processing, analytics, customer support).
- Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets.
- Legal requirements: when required by law, legal process, or government request, or to protect rights, safety, or property.
- With your consent: when you direct us to share information with third parties.
- Aggregated or de-identified data: we may share data that cannot reasonably identify you.
We do not sell your personal information as defined under applicable privacy laws.
4) Data Retention
We retain your information for as long as necessary to:
- Provide the Service and maintain your account
- Comply with legal obligations and resolve disputes
- Enforce our agreements and protect our rights
- Fulfill the purposes described in this Privacy Policy
When you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.
5) Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure payment processing through PCI-compliant providers
However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
6) Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request deletion of your personal information.
- Portability: request a copy of your data in a portable format.
- Opt-out of marketing: unsubscribe from marketing emails at any time.
- Opt-out of AI training: request that your Content not be used for model training (see Section 9.4 of Terms of Service).
- Withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise your rights, contact us at silh-admin@silhouetteapp.com. We may verify your identity before processing requests.
7) Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Analyze usage and improve the Service
- Detect fraud and enhance security
You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.
8) Children's Privacy
The Service is not intended for users under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
9) International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.
10) U.S. State Privacy Rights
California residents (CCPA/CPRA): You have the right to know what personal information is collected, request deletion, opt-out of "sales" or "sharing" (we do not sell your data), and not be discriminated against for exercising your rights.
Other U.S. states: Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws may have similar rights. Contact us to exercise them.
11) Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on the Service or sending you an email. Your continued use after changes constitutes acceptance of the updated policy.
12) Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Romagen Designer, Inc.
Email: silh-admin@silhouetteapp.com